TopLevel Services carries out its actions on an international scale in collaboration with a large network of partners:
The mystery audit is carried out by our agents in the form of mystery visits to shops, companies or by calls to your call centres. The visit can be followed by an immediate debriefing with your employees. The objective is to simulate a real customer according to one or more visit scenarios to enable the quality of the reception and service provided to be measured.
We carry out Mystery Shopping actions already from a single point of sale.
Our Mystery Shopping actions can also allow you to know your strengths and weaknesses with regard to other brands in your region or sector of activity.
For each visit made, you, as a customer, can consult the visit reports on our website within 48 hours.
At the end of each mission you will receive a complete report, integrating all the results of the study but also concrete recommendations to improve customer service.
