Skip to main content
Top level services logo
Top level services

Navigation principale

  • About us
  • Partners & members
  • Team
  • Jobs
  • News
  • Contact
  • My space
  • Become a shopper
  • Fr
  • En
  • Nl

Secondary Navigation

Menu Services

  • Customer experience
  • Market research
  • Training & coaching

You are here

  • Home
  • Customer experience

Customer experience

TopLevel Services carries out its actions on an international scale in collaboration with a large network of partners:

The mystery audit is carried out by our agents in the form of mystery visits to shops, companies or by calls to your call centres. The visit can be followed by an immediate debriefing with your employees. The objective is to simulate a real customer according to one or more visit scenarios to enable the quality of the reception and service provided to be measured.
We carry out Mystery Shopping actions already from a single point of sale.

Our Mystery Shopping actions can also allow you to know your strengths and weaknesses with regard to other brands in your region or sector of activity.

For each visit made, you, as a customer, can consult the visit reports on our website within 48 hours.

At the end of each mission you will receive a complete report, integrating all the results of the study but also concrete recommendations to improve customer service.

 

  • ms
    • Customer experience
    • Mystery Shopping
    • Mystery Calling
    • Mystery Mailing
    • Mystery Social Media
    • Online Mystery shopping
    • Feedback/coaching Mystery shopping
    • After Sales
    • Net Promotor Score
    • Store checks
    • Theft prevention
Image
Top level services
Address

56 rue Winston Churchill
59100 Roubaix
France

Téléphone
France: +33 (0)3 74 46 84 11
Belgium: +32 (0) 32 12 15 15
Email
E-mail: info@toplevelservices.eu
TVA
FR76791471295
MSPA
MSPA
Follow us!
Facebook
Linkedin
Instagram

Left

Right

Read the general personal data protection policy.
  • © 2022 Top level services All rights reserved.
  • Website by Visible

Menu Pied de page

  • Vie privée
  • RGPD
  • Conditions générales
  • COVID-19
  • COVID-19