Prospects and customers are increasingly preferring exchanges by e-mail. It is therefore essential to offer a fluid and complete contact.
Mystery Mailing allows you to evaluate your written contact by establishing a scenario adapted to your activity: request for information, complaint, first contact,...
We contact your company by email and analyse the way your company receives and takes care of the customer: speed of response, spelling, accuracy of information, quality of response, customer contact, etc.
The analysis of the results of these mystery mails will allow you to know your assets and identify your potential for improvement.
