Do you want to improve the loyalty of your customers? Do you want to increase your rate of new customer acquisition?
Mystery Shopping is the solution!
Customer experience is an important topic in many companies. Today more than ever it is important to offer an excellent service to each of your prospects or customers.
Mystery Shopping can help you set up action plans and motivate your teams.
By visiting your points of sale, we will allow you to know your strong points, but also your areas for improvement. The objective is to simulate the visit of an average customer, with an evaluation objective. Mystery surveys are carried out anonymously, using a scenario and a questionnaire designed beforehand.
The evalution of the welcoming, the sales force and the service will allow you to know your potential, and also to compare your company with competitors.
We use mystery shopping in a wide variety of sectors: BtoB, automotive, supermarkets, retail, bank & insurance, leisure, pharmaceutical, transport, horeca, etc...
