The Net Promotor Score is an indicator to measure the satisfaction of your customers. It is a simple and powerful tool which measures the loyalty of your customers by asking one single question. The NPS is used in many customer satisfaction programs. It defines the probability of recommending your company at all levels of your business.
The data collection is mainly done online, following an email or SMS that your customers receive from us.
The analysis of these results will allow you to know your assets and identify your potential for improvement.
