Online Mystery Shopping has been growing steadily for years now. It is necessary to offer your customers an optimal service so that their online shopping experience runs as smoothly as possible.
TLS offers you the possibility to perform online mystery shopping on your website in order to test the customer's shopping experience on your platform.
A detailed customer experience questionnaire will then be filled in by our mystery shoppers.
The results of this study will allow you to identify the strong points of your website in terms of shopping experience and after-sales follow-up, but also to define your areas for improvement.
